ABSTRACT:

The purpose of this study was to examine the effectiveness of government agencies in protecting the Nigerian consumers in the process of selection, acquisition, and consumption of goods and services. The study used the Standard Organization of Nigeria (SON) as case study. Primary and secondary data were used for the study. A questionnaire comprising of 5 questions was the instrument for primary data collection. The secondary data was collected from the periodic news release of the Agency. The sample of the study was drawn from the workers of the agency. Descriptive statistics such as frequency distribution and percentages were used to highlight and analyse the variables. The findings revealed that the Agency is competent and effective in most of its programmes but not very effective in some others. From the findings, the study concludes that for the Agency to be very effective in protecting the Nigerian consumers, it needs to beef up effort in some areas of their programmes.